We asked hotel Operations Manager Cassandre a few rapid fire questions. Enjoy! 

Can we call you by your nickname? 

Yes, Cass. 

How long have you been with team OPUS? 

Since November 2019, 8 months!

You are an expert at? 

Homemade Tuna cake. It's a french thing. 

Other than life at OPUS, share a hobby or two? 

Doing Kickboxing and having friends over.

Personal kryptonite: 

Crepes with Nutella…Again, a french thing. 

Share your Office habit? We know you have one. 

Wiping down and tidying up everything before starting the day and before going home.

Hidden talent: 

15 years of ballet.

Next vacation destination: 

Montreal, visiting my best friend.

It’s 11 AM on a Saturday morning. What are you doing? 

Hiking the Grouse Grind.

Any advice for the emerging hoteliers? 

Guests satisfaction should not be the goal. We need to go above that and enchant our guests by providing each of them with many WOW factors during their stay. To be able to do so, invest in your team, hire sincere, spontaneous, and honest members who have feelings.